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HP0-753 Exam : HP OpenView Service Desk 4.5

Question No: 1 The Data Exchange feature requires a configuration file. ___ _____is entered in the
USR line of the DSN section of the configurable extractor *.INI file.

A. The name of the ODBC connection to be used
B. The name of the import mapping to be used in Service Desk
C. The account name to be used to log in to the data source
D. The name of the XML file to be created

Answer: C

Question No: 2 Using the Service Desk Data Exchange module, it is possible to import data from any external data source for which of the following items – ____________.

A. Configuration Item and P&O items only (organizations, persons, workgroups) B. Configuration Item, Service Calls, Incidents and P&O items only
C. Configuration Items only
D. all items

Answer: D

Question No: 3 The Application Server software is NOT capable of ___________.

A. load balancing with other Application Servers
B. sending and receiving email
C. acting as an HTTP server for the Service Pages
D. switching from using an Oracle database to using an SQL Server database

Answer: C

Question No: 4 To which Service Desk menu can the system administrator add items?

A. Tools
B. View
C. Actions
D. Options

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Answer: C

Question No: 5 Service Desk has been installed with proper authorization but one or more of the modules
CANNOT be accessed. What is the reason for this?

A. All modules were NOT installed properly.
B. The license key for the missing modules was NOT inserted. C. Templates were NOT defined for the missing modules.
D. License keys for named or concurrent users were NOT inserted.

Answer: B

Question No: 6 An item’s record ID will always be created after the item record is saved unless
_______ ____.

A. the “ID After Creation” box is unchecked in General Settings
B. a Database Rule is defined to create the ID when the record is opened and status is “new” C. the user specifies when the record ID is to be created before opening the call
D. it is NOT possible to modify when the item record ID is created

Answer: A

Question No: 7 Choose two TRUE statements about Service Level Management in Service Desk. Choose
2 that apply.

A. One SLA can be related to multiple services. B. One SLA can handle multiple service levels. C. One service can be related to multiple SLAs.
D. The SLAs are used to prioritize service calls from customers.

Answer: C, D

Question No: 8 The registration of a problem _____________.

A. can be the result of a root cause analysis. B. results in a known error.
C. can be the result of several related incidents. D. is always followed by a change request.

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Answer: C

Question No: 9 According to ITIL/Best Practices, a service call should be closed when
_______ __.

A. related incidents are closed.
B. the caller agrees that the call can be closed. C. the caller’s problem is solved.
D. the manager of the Helpdesk group approves the closure of the call.

Answer: B

Question No: 10 Configuration Management is a key process in ITIL. Which of the following processes is essential for keeping the CMDB up-to-date?

A. Service Level Management
B. Problem Management C. Change Management D. Incident Management
E. Contingency Management

Answer: C

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Exam HP0-753: hp OpenView Service Desk (4.5)

Number of Questions: 75
Passing Score: 60%
Duration: 120 minutes

This HP OpenView Service Desk (4.5) (HP0-753) is one of the core requirements to be certified as one of the following certifications:
AIS – OpenView Network Services
ASE – OpenView Network Services
ASE – OpenView Systems and Servers – Windows NT Emphasis
ASE – OpenView Systems and Servers – UNIX Emphasis

HP is a leading technology solutions provider to consumers, businesses and institutions globally. The company’s offerings span IT infrastructure, global services, business and home computing, and imaging & printing. Becoming an HP Certified Professional can enhance your career as well as your earning potential.

The following testing objectives covered in the HP0-753 exam include:
• User interface
• Application administration
• Technical implementation
• Data exchange
• Integration with other OpenView products
• IT Service Management aspects (Service Support mainly)
• Functional implementation
• Re-usable Engagement Packages
• Process design

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